About this Policy

At tracycosbeauty.com, we want you to know how we collect, use, share, and protect information about you. The term “Tracycosbeauty” applies to information collected both offline and online at tracycosbeauty.com. By interacting with Tracycosbeauty, you consent to use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

What Information is Collected?

Types of information we collect may include:

  • Name
  • Mailing and billing address
  • E-mail address
  • Phone (or mobile) number
  • Date of birth or age
  • Purchase/return/exchange information
  • Device information (e.g., device model, operating system version, device date and time, unique device identifiers)
  • Use of our site, search terms, pages you visit, which web address you came from, type of browser, as discussed further below
  • Geographic location
  • Information you provide when you create an account or take any Tracycosbeauty survey

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

How is Your Information Collected?

Automated Information Collection

In order to provide the best customer experience possible, we use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, the performance of our marketing efforts, and your response to those marketing efforts.

Cross-Device Identification and Advertising

We may link your various devices so that content you see on one device can result in relevant advertising on another device. This allows us to deliver more relevant and consistent advertising to you (for example, if you purchase a product on our website using your desktop, we are able to avoid showing you an advertisement on the same product on your tablet. Instead, we may show you an ad on your tablet for complimentary products to the one you just purchased on our website). We also measure the performance of such ads and deliver information on advertising performance to our advertising partners in aggregate form.

Tracycosbeauty Cookies

Our service providers and we use anonymous identifiers such as cookies, web beacons, and other technologies to collect and store certain types of information whenever you interact with our website through your computer or mobile device. This information helps us recognize you, customize your website experience, store items in your cart between visits and make our marketing messages more relevant. Examples of this information include but are not limited to pages you visit, affiliate sites or ads you click on, type of browser/device/hardware, purchase information, IP based geographic location and search terms. These technologies also enable us to prevent fraud or other harmful activities.

We also allow third-party companies (e.g., Google) to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions on tracycosbeauty.com. Our privacy policy does not cover these third-party companies. Please contact these third-party companies (e.g., Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.

Third-Party Cookies

Tracycosbeauty participates in internet-based advertising (IBA), also known as Online Behavioral Advertising. We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research.

We allow third-party companies to collect certain information when you visit our website. This information is used to serve ads for Tracycosbeauty products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g. static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie or a third-party web beacon or other similar tracking technologies to collect this information.

Our Do Not Track Policy

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals, but we do provide you the option to opt out of interest-based advertising. Options you select are browser and device specific.

User Experience Information

In order to improve customer online shopping experience, help with fraud identification, and to assist our customer representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked specific actions taken on pages visited (e.g. information entered during checkout process), browser and device information.

Information from Other Sources

We also obtain information provided by third parties. For instance, we obtain demographic and other information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information).

This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.

How is Your Information Used?

Examples of how we use the information we collect include:

Product and Service Fulfillment

  • Fulfill and manage purchases, orders, payments, returns/exchanges
  • Respond to requests for information about our products and services on our website, or mobile website, or to otherwise serve you
  • Connect with you regarding customer service via our customer service center or on social media platforms
  • Provide services such as a shopping list
  • Administer sweepstakes, surveys, and contests

Our Purposes (including but not limited to marketing)

  • Deliver coupons, newsletters, receipt messages, emails, mobile messages, social media notifications
  • Provide interactive features of the website such as product reviews, comments and testimonials, send marketing communications and other information regarding products, services and promotion
  • Administer promotions, surveys, and focus groups

Internal Operations

  • Improve the effectiveness of our website, products, services, and marketing efforts
  • Conduct research and analysis, including focus groups and surveys
  • Perform other business activities as needed, or as described elsewhere in this policy

Prevention of Fraud and Other Harm

  • Prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business (e.g. product recalls)

Legal Compliance

  • Assist law enforcement and respond to legal/regulatory inquiries

How is Your Information Shared?

Service Providers

We may share the information we collect with companies that provide support services to us (such as email providers, analytics providers, web hosting providers, call center service providers, payment processors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions.

Legal Requirements

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the securitization, insuring sale, assignment, bankruptcy, or disposal of all our part of our business or assets; or to protect the rights, property or safety of our company, our customers or others.

Elsewhere at Your Direction

At your direction or request, or when you otherwise consent, we may share your information.

Sharing Non-identifiable or Aggregate Information with Third Parties

We may share non-identifiable or aggregate information with third parties for lawful purposes.

Business Transfers

In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.

How Do You Access and Update Your Personal Information?

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:

If you have created an account, you can log in and update your account information.

Contact us through your account with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.

How is Your Personal Information Protected?

Security Methods

We maintain administrative, technical and physical safeguards to protect your personal information. However, no e-commerce solution, website, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

Children’s Personal Information

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personally identifiable information online from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us. 

Privacy Policy Scope

This privacy policy applies to all current or former customer personal information. Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

Your Rights

You have certain rights in respect of your personal data, including the right to access and correct your personal data, and, in specific circumstances, to transfer your personal data to another entity in a commonly-used format.

You have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.